These terms apply between Philip Rettig, Sweden ("we", "us"), who operates Kombi, and the merchant that installs Kombi on a Shopify store ("you"). By installing Kombi you accept them. Shopify's own terms continue to apply to your use of Shopify.
1. The service
Kombi finds unfulfilled orders from the same customer to the same address, lets you hold them and ship them together, and keeps an audit log of every change. Kombi never edits, cancels or refunds an order; the original orders, revenue, taxes, inventory and refunds stay as Shopify recorded them. You remain responsible for your fulfillment, for checking groups before you ship them, and for your obligations to your customers.
2. Fees
Any fees are shown in the app and charged through Shopify's billing. You can cancel at any time by uninstalling the app.
3. Data processing
For personal data about your customers you are the controller and we are your processor. We process that data only to provide Kombi to you, on your instructions as expressed by your use and configuration of the app, and as described in our Privacy Policy, which forms part of these terms. We keep the data confidential, ensure that anyone with access is bound by confidentiality, apply the security measures described in the Privacy Policy, use only the subprocessors listed there (and tell you before adding one), help you answer data subject requests through Shopify's privacy webhooks, notify you without undue delay of a personal data breach affecting your data, and delete the data as described in the Privacy Policy when you uninstall. On request we will give you the information needed to show compliance with Article 28 of the GDPR.
4. Acceptable use
Do not misuse the app, try to access other stores' data, or interfere with its operation.
5. Availability and liability
We work to keep Kombi available and correct, but it is provided "as is" without warranties to the extent the law allows. Our total liability for any claim is limited to the fees you paid for Kombi in the 12 months before the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
6. Ending
You can stop using Kombi at any time by uninstalling it. We may suspend or end the service with reasonable notice, or immediately for misuse. Section 3 continues to apply until your data is deleted.
7. Changes and law
We will post changes here with a new effective date and tell you in the app before a material change takes effect. These terms are governed by Swedish law, and disputes are settled by Swedish courts, unless mandatory law where you are based says otherwise.
8. Contact
Philip Rettig, Sweden. contact@usekombi.com.